It's easy to get started.
From choosing a subscription to connecting the device – setup is quick, easy and stress-free for parents.
Activate Your Xplora Subscription
Your Xplora subscription gives the device its own mobile number and unlocks calling, messaging, GPS tracking and connection to the Xplora app.
Bought from the Xplora online shop?
You selected your subscription when placing your order. Check your confirmation email for your activation link.
Bought from a retailer?
Scan the QR code on the packaging to choose and activate your subscription.
Your Xplora subscription gives the device its own mobile number and unlocks calling, messaging, GPS tracking and connection to the Xplora app.
Bought from the Xplora online shop?
You selected your subscription when placing your order. Check your confirmation email for your activation link.
Bought from a retailer?
Scan the QR code on the packaging to choose and activate your subscription.
Receive Your Device’s Mobile Number
Once activation is complete, we’ll email you the unique mobile number assigned to your Xplora device.
This usually takes just a few minutes, although it can take up to 60 minutes in some cases.
The mobile number allows you to:
- Connect the device to the Xplora app
- Make calls and send messages
- Use GPS tracking and other safety features
Download the Xplora App
Download the free Xplora app from the App Store or Google Play and manage your child’s device directly from your phone.
Use the app to approve contacts, check their location, set School Mode and access the device’s key safety features.
📱 Apple App Store | Google Play Store
Connect the Device to the App
Open the Xplora app, create an account or sign in, then follow the instructions to add your Xplora device.
Scan the QR code shown on the watch screen to pair it with your phone. Once connected, you can start managing the device and its settings straight away.
Activating and Setting Up Your Xplora
Find answers to common questions about activating, pairing and factory resetting a new or pre-owned Xplora device.
Where can I find my activation link if I purchased online?
Your activation link should be included in your order confirmation email. If you can’t find it, please contact Customer Support and have your order number ready.
Can I use my existing Xplora subscription with a new device?
Yes. You don’t need to purchase another subscription.
Move your existing SIM card to the new device, remove the previous device from the Xplora app, then scan the QR code on the new device to connect it.
For the smoothest setup, make sure both the app and device software are up to date.
Can I connect a pre-owned device to a new phone or account?
Yes, but the previous owner must factory reset the device first.
They’ll need to remove all contacts in the Xplora app and select Factory reset in the device settings. Once the reset is complete, you can scan the QR code on the device and connect it to your own account. Please note that you need a active SIM subscription for the device to work.
Where can I get an Xplora subscription?
The activation process depends on where the device was purchased.
Purchased from the Xplora online shop?
Open your order confirmation email and follow the activation link provided.
Purchased from a retailer?
Scan the QR code on the packaging, choose your subscription and follow the activation steps.
Once activated, your device’s mobile number will be emailed to you. This usually takes a few minutes but may take up to one hour.
Customer Service
Need a Hand?
Having trouble activating your subscription or connecting your Xplora device? Our friendly Customer Support team is here to help.
