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Approved Contacts on Xplora Smartwatches

Approved Contacts on Xplora Smartwatches

Keep track of contacts on your child's smartwatch with our smart parent app! In the Xplora app, you can easily specify who can contact your child by defining up to 50 approved contacts in the child's contact list.

Let's define the difference between an administrator (or guardian) and other contacts. While all contacts can interact with the watch by making calls and sending messages, only the watch's administrators can access all the features and settings. This means that only the primary contacts can define the watch's approved contacts, track the watch's location, set up secure zones, and activate school mode, among other functions.

How to add new contacts?

The first person to scan the watch's QR code and activate the mobile subscription will become the watch's primary contact. This person can then add more individuals to the watch's contact list and, if desired, approve an additional administrator. Here's how you add contacts:

  1. Open Xplora's parent app on your mobile.
  2. Select the child's profile for whom you want to add a new contact.
  3. Press on "Contacts."
  4. Then click "Add new contact" at the top of the screen and enter the name and phone number. You can also add a suitable picture to make it easier for the child to distinguish between different contacts. Finally, press save and you have added a contact the child can call.

    How do I use the chat? If the new contact also wants to use the chat, they must download the Xplora app and register as a new user.

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    1. Once this is done, press the plus sign (+) at the top right corner to add a new device and connect the watch to the newly created user profile. Read and approve the terms of use, then press "Continue" to proceed.
    2. In the next step, you will need access to the watch's unique QR code. You can find this under the watch's settings; turn on the screen with the side button and swipe left to open the watch's menu. Select the settings symbol and then press "QR code."

    Approved Contacts

    • Press "Scan QR code" and complete the scanning within 40 seconds.

    Approved Contacts

    • Once the device is scanned, the watch's administrator(s) will receive a request to add the watch, and the administrator must now approve the request.

    Approved Contacts

    • The new contact can now both call and message the watch.


    How do you set up an additional administrator? When a new contact is added, the administrator can choose whether this contact should have administrator rights by pressing "Set contact as administrator." This person can then view the watch's location and settings.

    Approved Contacts

    Frequently Asked Questions about Contacts: How many administrators can be linked to the Xplora watch? A single device can have up to two primary contacts.

    How many phone numbers can be saved per watch? You can save up to 50 approved contacts, including the primary contacts.

    How many watches can be added to the parent app? The Xplora app can display up to 10 watches simultaneously.

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